Reef LoungesHold us a table
Privacy

What we know about you

Very little, and only what a phone booking makes unavoidable. There are no accounts on this site because there is nothing to log into.

Who is responsible

The operator behind this site

This website is published by WAFFLE ADVERTISING LTD, 85 Great Portland Street, London W1W 7LT, United Kingdom, which runs the venue at 12 Shute Harbour Road, Airlie Beach QLD 4802.

Anything about your information can go to bookings@reeflounges.com, or +61 7 4946 3318 while we are open.

We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

The plain answers

What people actually want to know

What do you collect when I ring up?

A first name, a phone number, the date, the tide and how many of you there are. That is written on the booking sheet and nowhere else.

Is there a player account or a game history?

There is neither, and there cannot be: no game exists outside the room, so there is nothing to record, no balance and no login.

Do you track me across the internet?

No advertising network runs on this site, there is no pixel and no profiling. We count visits in aggregate and that is the lot.

Who else sees it?

Our web host and our accountant, both bound to confidentiality, and nobody else unless the law obliges us.

Retention

What is kept and for how long

Booking sheetTwelve months, then shreddedSo the table is there when you arrive
Email threadsTwelve months from the last replySo we can answer you
Till and tax recordsSeven yearsRequired of any licensed venue
Website countsThirteen months, aggregate onlyTo see whether the site is used
Your rights

What you can ask us for

  1. A copy of whatever we hold about you, free of charge.
  2. Correction of anything wrong, out of date or misspelt.
  3. Deletion once we no longer have a reason to keep it.
  4. A complaint to us first, and to the Office of the Australian Information Commissioner if we handle it badly.